Comments on: It’s 7PM – Do you know where your employees are? http://surviveyourpromotion.com/2010/01/09/perception-reality/ Tips for New Managers on Navigating the Transition from Individual Contributor to Team Leader Thu, 12 Aug 2010 13:08:30 +0000 hourly 1 http://wordpress.com/ By: Katy http://surviveyourpromotion.com/2010/01/09/perception-reality/#comment-21 Mon, 11 Jan 2010 18:52:11 +0000 http://surviveyourpromotion.com/?p=223#comment-21 Great point Carrie – knowing what you’re up against lets you make an informed decision about whether you want to stay in an environment where the rules/rewards run counter to what you believe personally. Thanks for reading!

]]> By: Carrie http://surviveyourpromotion.com/2010/01/09/perception-reality/#comment-20 Mon, 11 Jan 2010 18:45:37 +0000 http://surviveyourpromotion.com/?p=223#comment-20 Got another example for you. The boss of our inside phone sales team put some unrealistic expectations into place. I sat next to a young man who purposely disconnected customers to control call time, stole other people’s sales – falsifying records, and was known for not entering into the factual answers given him by the customers into the system. His team leader was aware of it, but he was making the numbers and the leader didn’t want to make waves or enemies. Not only that, but this young man on occasion said some extremely inappropriate things about our female boss to the other men sitting nearby, to which I’d remind him that I, a woman, was also in listening distance.

I, on the other hand, struggled with my call time, but had top sales numbers and high quality reviews. I questioned the boss on her draconian rules and argued that they would impact quality. She consistently told me that others were doing well, and I should learn from them. When promotion time came around and the young man and I both applied for a position, guess who got it. Know what the boss told me, “because he supports my decisions.”

I still behave ethically and will question bad policy. Playing the game to win, isn’t the answer. Managing perception is important – managing the boss is, too.

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