Monthly Archives: February 2010

The Opposite of Love

Apathy can be deadly to your own career and the productivity and health of your team. Find out how to break the cycle of apathy and keep yourself and your team members happy and productive. Continue reading

Posted in Communication, General, leadership, Motivation, Rewards and Incentives, Staff Development, Team Building | Tagged , , , , , , , | 2 Comments

The Simple Path to Leadership Bench Strength

We all know about helicopter parents – those nuts who start off doing their kids homework and end up filling out their job applications – but what about helicopter managers?  I don’t mean micro managers who follow their team members … Continue reading

Posted in Coaching, Communication, General, leadership, Staff Development, Team Building | Tagged , , , , , , , , , , , | Leave a comment

Customers? We don’t need no stinking customers…

What Toyota should learn about customer service. Continue reading

Posted in Client Management, Communication, Conflict Management, leadership | Tagged , , , , , | Leave a comment

The myth of “need to know”

Is your management team one secret handshake away from being a street gang? Does the expression “need to know” come up regularly in your communication plan? Learn the unintended consequences of information hoarding. Continue reading

Posted in Communication, General, leadership, Motivation, Team Building | Tagged , , , , , , , , | 3 Comments

Patrick Lencioni on Trust

I love Patrick Lencioni – here is a brief segment of a talk on trust that highlights the difference between predictive trust and emotional vulnerability. Are your leadership skills holding you back? I can help! Contact me to see what … Continue reading

Posted in Communication, General, leadership, Team Building, Transition to Management | Tagged , , , , , , , | Leave a comment

10 Tips for New Managers

Transitioning into a management role for the first time can be a shock. The day to day activities of a supervisor are very different from those of an individual contributor. A while back I wrote a list of the top mistakes new managers make, so here is the companion to that list – 10 things you should do when you take on a management position Continue reading

Posted in Communication, General, leadership, Setting Goals, Staff Development, Transition to Management | Tagged , , , , , , | Leave a comment

Management vs. Leadership

The difference between management and leadership. Must all managers be leaders? Should leaders be able to break their grand dreams and schemes into tactical action plans? What is a leader anyway? Continue reading

Posted in General, leadership | Tagged , , , , , , , , , | Leave a comment