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Category Archives: Client Management
Customers? We don’t need no stinking customers…
What Toyota should learn about customer service. Continue reading
Posted in Client Management, Communication, Conflict Management, leadership
Tagged Basics, Communication, leadership, management, managing conflict, trust
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Managing Conflict Part 2 – 6 Steps to Defuse a Client Crisis
Part 2 of a series on resolving conflict – dealing with angry clients. This article explains how to defuse a customer crisis and turn it into an opportunity. Continue reading
