“I haven’t failed, I’ve found 10,000 ways that don’t work.” ~Thomas Edison What he didn’t say is how long it took him to get through those 10,000 wrong answers. Being wrong (or finding a way that doesn’t work) isn’t a problem in and of itself. The problem is when you’re wrong and you can’t move […]
When I was 17 my car broke down on the side of the Mass Pike out in the middle of nowhere. This was many long years ago before cell phones (shortly after the earth cooled – I know…) so I was pretty stuck. So of course I panicked and worried and wrung my hands which […]
Last week I was out scouring the internet looking for the exact words (and source) of the quote about a good compromise making everyone unhappy. Not only did I find multiple versions and sources of it, but I found something else that interested me even more. Depending on who you ask, compromise is either the […]
What do you do when your own boss is not so great? As you get better at being a manager, one of the first things you’ll notice is that there are LOTS of managers who seem to have missed out on their own training and development. You may be on the receiving end of some of the new manager mistakes I talked about in an earlier post. Whether your manager is too indecisive to choose a sandwich at lunch or a dominating control freak who wants to edit your every email before you send it, you will need some strategies to survive and thrive. Here are your best options for minimizing the impact of a bad boss on your life.
Handling terminations is an unfortunate but necessary component of management. For the new manager, this can be a challenging process. This article provides clear guidance to help make the process professional if not enjoyable.
Part 2 of a series on resolving conflict – dealing with angry clients. This article explains how to defuse a customer crisis and turn it into an opportunity.
Part 1 in a series of articles for new managers about resolving conflict, this piece discusses how to identify and resolve issues that arise between team members in a constructive manner.