In 2007 Best Buy implemented a Results Only Work Environment or ROWE. They took the bold step of allowing their employees to work when they wanted, where they wanted, and to measure only the results and not the time spent in the office. The result? 40% more productivity, and a 90% reduction in voluntary turnover. Is a ROWE for you?
Part 2 of a series on resolving conflict – dealing with angry clients. This article explains how to defuse a customer crisis and turn it into an opportunity.
Part 1 in a series of articles for new managers about resolving conflict, this piece discusses how to identify and resolve issues that arise between team members in a constructive manner.
Making a bad hiring decision impacts client relationships, morale, and revenue. Learn how to avoid making a hiring mistake before it happens
All managers should have a realistic understanding of the ebb and flow of their team’s lives outside of work. That is not to say that you need to be best friends with your direct reports, or that you need to delve into your team’s personal lives. It’s more that you should make an effort to understand that an […]
The technical manager is generally the customer facing portion of a technical team. Your customer might be a true external customer, upper management or another group within your organization. Regardless your goals are the same – to identify the client needs, and to create an accurate timeframe and description of the deliverable. In this role […]