In the last few months I’ve been asked for my best advice on how to get ahead at work and I always have the same answer – have perspective. What’s perspective? Know the big picture: You need to understand what your company does and what your boss does. Get to know why customers buy your […]
Today I was reminded again that different people have different reasons for doing (or not doing) good work. It’s an easy lesson to forget when you are busy and juggling multiple priorities. You can fall into the bad habit of doling out projects based on availability and capacity rather than trying to make sure that […]
In 2007 Best Buy implemented a Results Only Work Environment or ROWE. They took the bold step of allowing their employees to work when they wanted, where they wanted, and to measure only the results and not the time spent in the office. The result? 40% more productivity, and a 90% reduction in voluntary turnover. Is a ROWE for you?
We all know about helicopter parents – those nuts who start off doing their kids homework and end up filling out their job applications – but what about helicopter managers? I don’t mean micro managers who follow their team members around breathing down their necks. I mean the supervisors who fail to realize that it’s […]
Part 2 of a series on resolving conflict – dealing with angry clients. This article explains how to defuse a customer crisis and turn it into an opportunity.
Part 1 in a series of articles for new managers about resolving conflict, this piece discusses how to identify and resolve issues that arise between team members in a constructive manner.