I love Patrick Lencioni – here is a brief segment of a talk on trust that highlights the difference between predictive trust and emotional vulnerability. Are your leadership skills holding you back? I can help! Contact me to see what a little coaching can do for your career!
Transitioning into a management role for the first time can be a shock. The day to day activities of a supervisor are very different from those of an individual contributor. A while back I wrote a list of the top mistakes new managers make, so here is the companion to that list – 10 things you should do when you take on a management position
Part 2 of a series on resolving conflict – dealing with angry clients. This article explains how to defuse a customer crisis and turn it into an opportunity.
Part 1 in a series of articles for new managers about resolving conflict, this piece discusses how to identify and resolve issues that arise between team members in a constructive manner.
Making a bad hiring decision impacts client relationships, morale, and revenue. Learn how to avoid making a hiring mistake before it happens