As a new manager you are walking into a game with rules, processes and established methods of communication. If you fail to take the time to get to know those rules in advance, you will have a long uphill battle to regain the trust and respect of your fellow managers. During your first few weeks, make sure to take the time to meet with other managers, particularly those with whom you will be working closely.
I love Patrick Lencioni – here is a brief segment of a talk on trust that highlights the difference between predictive trust and emotional vulnerability. Are your leadership skills holding you back? I can help! Contact me to see what a little coaching can do for your career!
Transitioning into a management role for the first time can be a shock. The day to day activities of a supervisor are very different from those of an individual contributor. A while back I wrote a list of the top mistakes new managers make, so here is the companion to that list – 10 things you should do when you take on a management position
Part 2 of a series on resolving conflict – dealing with angry clients. This article explains how to defuse a customer crisis and turn it into an opportunity.
Part 1 in a series of articles for new managers about resolving conflict, this piece discusses how to identify and resolve issues that arise between team members in a constructive manner.
Making a bad hiring decision impacts client relationships, morale, and revenue. Learn how to avoid making a hiring mistake before it happens