Tag Archives: New Manager

Management vs. Leadership

The difference between management and leadership. Must all managers be leaders? Should leaders be able to break their grand dreams and schemes into tactical action plans? What is a leader anyway? Continue reading

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Managing Conflict Part 2 – 6 Steps to Defuse a Client Crisis

Part 2 of a series on resolving conflict – dealing with angry clients. This article explains how to defuse a customer crisis and turn it into an opportunity. Continue reading

Posted in Client Management, Conflict Management, Technical Management | Tagged , , , , , , , | 1 Comment

Managing Conflict Part 1 – If I have to stop this office…

Part 1 in a series of articles for new managers about resolving conflict, this piece discusses how to identify and resolve issues that arise between team members in a constructive manner. Continue reading

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They seemed so normal in the interview…

Making a bad hiring decision impacts client relationships, morale, and revenue. Learn how to avoid making a hiring mistake before it happens Continue reading

Posted in Coaching, Communication, Hiring, Technical Management | Tagged , , , , , , , , | 3 Comments

Challenge Yourself To Be More Effective

Being a leader is not about making excuses or having great reasons for why you couldn’t reach that tough goal. Anyone can say “I can’t” but leaders challenge themselves to say “I can and I will” Continue reading

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Leadership Thoughts/Analysis

I read this post today and thought Scott really hit the nail on the head.  There are so many great nuggets in here and yet it’s also concise and well written!  Well done Big is the New Small for this … Continue reading

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Pigeons, Superstitions and Effective Incentive Programs

What do pigeons have to do with employee incentive programs? Find out how the psychological principle of conditioning relates to your reward systems in the workplace! Continue reading

Posted in Communication, General, Motivation, Rewards and Incentives, Staff Development | Tagged , , , , , , , | 1 Comment

It’s 7PM – Do you know where your employees are?

Are your employees working the system to look diligent when they are truly slacking? Do you know which of your high performers are burning the midnight oil and which are snoozing on the coach? Learn about it here! Continue reading

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What New Managers Do Wrong

Learn the top mistakes made by newly promoted managers and how you can avoid them. Continue reading

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Motivation

Understanding employee motivation and opening up a conversation about job satisfaction can help you retain your high performers. Continue reading

Posted in Communication, Motivation, Staff Development, Work/Life Balance | Tagged , , , , | 2 Comments